Direct help.
No ticket maze.

Include your iOS version, device model, and a concise description of the issue.

CONTACTsupport@stratosapp.com

Before you write.

01

Does STRATOS provide channels or subscriptions?

No. STRATOS is a player. You connect a provider or playlist you are authorized to use.

02

Where is my data stored?

Settings, provider details, browser data, and downloads are stored on your device. STRATOS does not require an account.

03

Why will a stream not play?

Confirm that the provider address is correct and active. Playback format and availability are controlled by your provider.

04

How do I remove my data?

Remove individual providers, clear browser data, or delete the app to remove its local data.